Businesses. organizations, restaurants, and institutions, rely on customers. Lots of them.
Customers buy products, use services, and return items. Sometimes over and over again.
Without customers and customers who spend businesses would fail.
That is why customer service is still important because without customer service helping customers the personal connection between humans in commerce would be lost.
Now this is changing as the customer service has pivoted to ecommerce. Customer service online comes in the form AI chats, and logarithums guiding the customer to the online checkout line.
When a product is sold the “Thank You” algorithm is seen rather than someone from customer service offering a smile or an enthusiastic “Thank You” something is lost.
The human engagement.
As innovation leads the way with improvements in technology, it will be those companies and organizations who succeed not just from the product or idea, but from customer service and the service it gives to the customer.
Customers remember buying a can of green beans far less than the customer service they received.
Grocer On a Mission 