Serving the customers

Sometimes they don’t need products, they need compliments and someone to talk to you. Although there are tens of thousands of products in a supermarket, there are maybe hundreds of thousands of reasons for people wanting to find a place to connect with other people. Serve customers by paying attention to them. Nice compliments ‘can’

Customized service

Making the customer feel good during their grocery shopping experience can lead to more products purchased and repeat business. With every customer shopping they’re unique and so are the groceries they purchase. And with all the aisles and choices of tens of thousands of products it’s natural for each shopping cart to be different. Customize

Grocery delivery in five years…

Will be growing but does not yet overtake standard grocery shopping. But it will innovate with less technology and more personal customization. Consumers like attention, grocery delivery can give it to them. Hold grocery delivery sign up events in supermarkets. Get to meet the grocery delivery team. Get to understand their style. And there will

Cashiers do more than scan groceries

They talk to customers. They help bag their groceries. They ask them how their day is going. They say “hello” and “thank you”. A payment kiosk gives you the automated version. I’d rather chat with a human cashier who cares than a machine who pretends to care. Human connections will keep groceries growing a brand.

Write something if you have a blog

It could be anything that interests you. Inspires you. Leads to new ideas. There’s been no better time to start a blog. Or should I have written “This is the best time to start a blog.” Or maybe I should have said ‘type’ instead of ‘write’ but I guest typing is writing and writing is

Grocery delivery’s growth spurt

Delivering groceries to customers is maturing. The customer’s have dug in and now are part of this growing industry. One delivery at a time. There’s only one way for the industry to go from here. Up. I spoke to three grocery delivery workers during the Thanksgiving rush and they were working. They looked comfortable. They

Customer happiness – a step above satisfaction

Keeping customers satisfied is fine. They’ll be back to shop again and again expecting no frilss. But when you keep customers happy, the dynamic is different. Happy customers tell others about their experiences. And they’ll shop again and again, for a lifetime. Although customer satisfaction is worth striving for, customer happiness offers so much more.

More than a customer

A customer is more than a shopper looking for products on a shelf or online. They are a friend with the associates, aligned with the brand, a lifetime shopper. When ad managers develop campaigns on focus on the target audience it could be vague like in the 25-34 age group, who have a certain household

The power helping the customer

Each customer has needs. Some have needs and ask for help. When you solve their needs and satisfy them when asking for help, the chances you have a lifetime customer increases. Helping customers is the key to customer loyalty that extends from solving their problems and addressing their needs. When you help, they feel important,

The importance of helping the customer

There will be times when you cannot locate an item for a customer. When helping a customer it’s more about the effort than the result. Just to show that the customer was tended to could be just as good if not better than finding the product. Going above and beyond for the customer even when