Resisting the urge to race to the self payment kiosks, I’ve decided to find a cashier. A human cashier to scan my products and bag my groceries. I’ll wait the extra few minutes to process my groceries. It’s like the phrase that applies here: use ’em or lose ’em. And yes, the non-human touch mightContinue reading “Return of the cashiers?”
Category Archives: cashierless
1 helpful cashier is better than 5 self payment kiosks
There were open self payment kiosks open, but I chose to go to the cashier’s station. There were words of gratefulness and being thankful to kind of afford the groceries.. Interactions from a human cashier to a human customer and from a human customer to a human cashier can create a quasi-butterfly effect that canContinue reading “1 helpful cashier is better than 5 self payment kiosks”
How to respond to an automated payment kiosk
You scanned your own items. Paid for your items. And placed them in carry bags. You did all the work. Congratulations on being your own cashier. You do it online, too but someone, or something, delivers the items to you. So how should you, the cashier, respond when you’re at your kiosk? Well, you canContinue reading “How to respond to an automated payment kiosk”
Cashiers do more than scan groceries
They talk to customers. They help bag their groceries. They ask them how their day is going. They say “hello” and “thank you”. A payment kiosk gives you the automated version. I’d rather chat with a human cashier who cares than a machine who pretends to care. Human connections will keep groceries growing a brand.Continue reading “Cashiers do more than scan groceries”
Cashiers or Kiosks?
Both offer a method to pay for grocery items. The cashier might say ‘hello’ while the kiosk will use AI to give you change. As automation continues to speed things up making payments, consumers who physically shop in supermarkets will decide at the point of purchase whether to use a cashier or a kiosk whenContinue reading “Cashiers or Kiosks?”
5 items or less
Supermarkets have express lanes for customers purchasing 10 or less items. While a floret bushel of broccoli counts as one item instead of per floret, it might be something to try and innovate with a 5 items or less cashier station. The customer gets to meet the cashier and the transaction velocity might be fasterContinue reading “5 items or less”
Cashiers vs. Cashierless stores
Cashiers provide a service, helping customers by ringing up their items. They greet and thank the customer. maybe share a story or two. They might not be the fastest or most convenient depending on the lines, but they are on the front lines. Cashierless stores offer features like convenience and benefits like speed. Although aContinue reading “Cashiers vs. Cashierless stores”
The eleventh item
Supermarkets have express payment lines for customers buying ten or less items. What then should a customer do when there is an eleventh item? The customer may try to place all eleven items and hope the cashier allows it. What if the customer buys eleven gallons of the same unsweetened almond milk? The cashier shouldContinue reading “The eleventh item”
Debits, credits, and the future of payments
Consumers have all kinds of ways to make payment. In person with a cashier. Using a payment kiosk and the consumer is the cashier. Then the consumer has to decide what to use to pay. Cash, credit card, and check are the traditional forms of payment. After the consumer has finalized the sale with theContinue reading “Debits, credits, and the future of payments”
10 items or more
If there are express payment lanes it is usually for shopping carts, baskets, or things held in hands or bunched in arms for 10 item or less. Otherwise thing else is 10 items or more. Depending on the consumer this is relative. For example, a consumer may have wanted 50 items, but only purchases 49Continue reading “10 items or more”
Grocer On a Mission 