Resisting the urge to race to the self payment kiosks, I’ve decided to find a cashier. A human cashier to scan my products and bag my groceries. I’ll wait the extra few minutes to process my groceries. It’s like the phrase that applies here: use ’em or lose ’em. And yes, the non-human touch mightContinue reading “Return of the cashiers?”
Category Archives: cashier
1 helpful cashier is better than 5 self payment kiosks
There were open self payment kiosks open, but I chose to go to the cashier’s station. There were words of gratefulness and being thankful to kind of afford the groceries.. Interactions from a human cashier to a human customer and from a human customer to a human cashier can create a quasi-butterfly effect that canContinue reading “1 helpful cashier is better than 5 self payment kiosks”
How to respond to an automated payment kiosk
You scanned your own items. Paid for your items. And placed them in carry bags. You did all the work. Congratulations on being your own cashier. You do it online, too but someone, or something, delivers the items to you. So how should you, the cashier, respond when you’re at your kiosk? Well, you canContinue reading “How to respond to an automated payment kiosk”
Cashiers do more than scan groceries
They talk to customers. They help bag their groceries. They ask them how their day is going. They say “hello” and “thank you”. A payment kiosk gives you the automated version. I’d rather chat with a human cashier who cares than a machine who pretends to care. Human connections will keep groceries growing a brand.Continue reading “Cashiers do more than scan groceries”
Once purchased, twice scanned, and the case for human cashiers
It may have happened to you. You use a self payment kiosk with a cart full of items and you start scanning. Boop. Boop. Boop. One item at a time. Then one item is scanned boop, boop. In other words, you scan one item twice. You finish scanning. make your payment, and go home. YouContinue reading “Once purchased, twice scanned, and the case for human cashiers”
Slide rules and calculators
Prior to 1974, if you wanted to multiply 35 x 234 a person more than likely would have used the slide rule. Invented by the seventeen-century British scholar, William Oughtred, the slide rule inscribed logarithms on ivory and wood. For three hundred years this was the source of calculations unless you were a wiz inContinue reading “Slide rules and calculators”
5 items or less
Supermarkets have express lanes for customers purchasing 10 or less items. While a floret bushel of broccoli counts as one item instead of per floret, it might be something to try and innovate with a 5 items or less cashier station. The customer gets to meet the cashier and the transaction velocity might be fasterContinue reading “5 items or less”
The mixture of customer service quality and quantity
A large part of the retail shopping experience is a mix of customer service quality and quantity. Quality: When a customer service associate greets you and asks for help finding an item. Quantity: Having an ample number associates on the sales floor or website to answer a question. Quality: Short lines to make payments withContinue reading “The mixture of customer service quality and quantity”
Cashiers vs. Cashierless stores
Cashiers provide a service, helping customers by ringing up their items. They greet and thank the customer. maybe share a story or two. They might not be the fastest or most convenient depending on the lines, but they are on the front lines. Cashierless stores offer features like convenience and benefits like speed. Although aContinue reading “Cashiers vs. Cashierless stores”
The eleventh item
Supermarkets have express payment lines for customers buying ten or less items. What then should a customer do when there is an eleventh item? The customer may try to place all eleven items and hope the cashier allows it. What if the customer buys eleven gallons of the same unsweetened almond milk? The cashier shouldContinue reading “The eleventh item”
Grocer On a Mission 