“The only way robots will be better at customer service is to be human and the one way humans will be better at customer service is to be robots.” – Robert, the Grocer on a Mission
Supermarkets are going through major disruptions in service delivery. Google and Amazon are putting pressure on supermarkets in terms of food delivery. With a point and click anyone will be able to have groceries quickly delivered to their doorstep.
In addition, virtual reality will also alter the way we interface with purchasing groceries and efficiency.
And then comes the robots. Will they help or will they hurt?